ArcSoft WebCam Companion questions & answers

Motion detection technology webcam manager
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Question by Guest
133 views
March 14, 2021
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Answer by Saumya Sharma

The price of ArcSoft Webcam Companion 4 may vary depending on the source. It's best to check official websites or reputable online retailers for accurate pricing information.

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Question by Khloe
425 views
November 29, 2016

What is the price for ArcSoft WebCam Companion 3?

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Answer by Alex Urbach

You can download the application through the download page at Software Informer, but the problem is related to purchasing. There is no way to buy the software anymore. For some products, the software arrived with your Sony laptop, and ArcSoft sold it separately for a limited time.


You can use the following link to download it, but that's it. No purchasing or support is possible anymore: http://arcsoft-webcam-companion.software.informer.com/download/

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Question by Guest #42699447
288 views
September 25, 2016
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Answer by Alex Urbach

The Buy button is not working because the application has been discontinued. I've tried to find a solution to this problem, but it doesn't appear to exist one. I've also installed the application only to find out that indeed the Buy button doesn't work at all making it impossible to reach the buy page for the application. Sometimes you can use the trial version for an unlimited time. You need to remove it and then install it back.


Remove the application using Revo Uninstaller. It will force it to uninstall by wiping out all traces of its presence from the system making it suitable to install it again.

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Answer by Julia Bocchetta

To fix this, open Task Manager (CTRL + Shift + Escape) and End Task of all the applications that may use the webcam. After this process, the webcam will be used exclusively by the ArcSoft WebCam Companion. As a side note, the webcam can't be used to stream the same image in different applications at the same time. This is the reason you received that message.

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Question by Helena Galani
692 views
March 7, 2015

My ArcSoft Webcam Companion 3.0 cannot be used to capture videos or photos as the frame turns black whenever it is switched on. I'm using Sony Vaio VPCF11M1E and it worked fine in the past. The green light turns on on the laptop but it is not capturing whether the camera is used independently or on Skype or Google Hangouts. I recently installed Fraps for desktop capturing and I'm wondering if there is a problem. Can you help me?

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Answer by Dan Angel

In order to fix the problem, I recommend you download the latest webcam files from the official web page. Select your operating system and download the files. After that, press Windows + R key combination, type devmgmt.msc and click OK. Expand the Imaging devices list, right-click on the webcam driver and select Update Driver Software. Use the Browse option to navigate to the downloaded package, select the driver and install it following the on-screen instructions. After that, update ArcSoft WebCam Companion to the latest version.

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Question by Guest
641 views
October 22, 2010

How can I activate ArcSoft WebCam Companion? Is there a free version available?

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Answer by Dan Angel

Yes, the only free version available is the trial one which can be used free of charge for 15 days. After this period, you need to purchase a serial key in order to activate it. The application price is around $34.99. If you don't want to purchase the software, you can use a free webcam capture utility from Software Informer database.

Guest #18437824
Question by Guest #18437824
330 views
May 6, 2014

My video is in black and white. Also, the 'color enable' button is hidden. What should I do to enable colors?

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Answer by Leonard Moore

There are several things that can cause such a behavior. To fix it, download the latest driver for your webcam. This can be done from the official website of the manufacturer. It might be a good idea to update the Webcam Companion application. You can obtain the latest version from the official website. If you still can't fix the problem, contact the developer using the mentioned site.

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Question by Guest
310 views
November 26, 2010
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Answer by Pete Clapp

If you can't run the program on your computer, I suggest you uninstall and reinstall it. Go to Start > Control Panel > Uninstall a Program, select the ArcSoft WebCam Companion and click Uninstall button next to Organize. After that, download a new copy and install it using the serial code received when you purchased the application. Be sure that you're logged on an Administrator account. Alternatively, you can choose a similar program from Software Informer database.

Guest #30452571
Question by Guest #30452571
282 views
March 24, 2014

My webcam cannot record videos. Why is this happening?

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Answer by Leonard Moore

It's possible that you encounter a problem with your camera's driver or a problem with the recording program. Visit the official website of the manufacturer, in order to look for the latest version of the driver. Also, it's a good idea to perform a fresh installation of the ArcSoft WebCam Companion program, or to update it to the latest version. After you freshly installed the program, open it and go under Settings > Video > Video Device (click on Refresh device) and select your webcam. From there click OK and the live stream from your camera should appear on the monitor.

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